Shipping & Return
Our processing time before an order ships out is 3-5 days, excluding weekends.
You will receive your tracking number via the email associated with your purchase once your product ships out. For any additional questions surrounding tracking please email shushuwall@163.com
International canvases orders will get to you in 10-20 business days of purchase. You will receive your tracking number via the email associated with your purchase once your product ships out. For any additional questions surrounding tracking please email shushuwall@163.com
All SHUYANSHUYI canvas art is handmade in the China at the highest of standards. We take pride in our craftsmanship and are committed to helping all customers with any issues that may occur.
Return Policy
For orders within the United States, for any reason you are unsatisfied with your purchase, you will have 30-days from the delivery date to start a return process. All items must be returned in unused/sellable condition in order to be issued a refund. Please send the return back using your own label.
To begin your refund process, please contact shushuwall@163.com with your name, order number and reason for return.
All international orders outside of the United States are final sale. No refunds, returns or exchanges.
In the event that a piece arrives damaged, we ask that a photo of the damaged unit be sent to our SHUYANSHUYI Care Team, and we’ll produce and send a replacement at no charge.